Privacy Policy

Your privacy is very important to us, and BookQuill, along with its subsidiaries and affiliates, is dedicated to protecting your personal information while offering a personalized and valuable service experience. We are fully committed to safeguarding your data as we provide our professional services.

This privacy policy outlines our data collection, processing, and usage practices. It is thoughtfully designed to enable you to make informed decisions regarding the use, access, and collection of your Personal Information. We strive to maintain the highest standards of privacy and data protection, ensuring that your information is handled with the utmost care and respect. Thank you for entrusting us with your personal data, and we assure you of our commitment to its protection.

Information Collect Your Personal Data

We may collect your personal data when you provide it to us in various ways, such as responding to surveys, applying for jobs, registering for events or personalized services, requesting product information, using our services, or seeking customer support. This includes a variety of personal information, including but not limited to:

 

1. Your complete name as provided during registration or service use.
2. Information about your gender identity.
3. Your birth date for age-related services and verification.
4. The country where you are located, which helps us tailor our services to your region.
5. Your mailing address for physical deliveries and correspondence.
6. The postal code corresponds to your mailing address.
7. Your professional designation or job title.
8. Details about your place of employment or business.
9. Your email addresses for communication and service updates.
10. Contact numbers for direct communication and support.
11. Commercial Information, including purchase history and referral sources, to better understand your preferences and needs.
12. Details such as bank account information and other payment methods are used for transactions.
13. The address associated with your billing information.
14. Information about your educational background and professional experience.

 

Additionally, we collect technical data, including:

 

1. IP address, which is used to identify your device and for security purposes.
2. Operating system information about the OS you use to access our services.
3. Data on the browser you use, which helps us optimize our website’s performance.

 

We also gather data about your personal preferences, such as the journals you prefer to read and your favorite published papers (“Personal Information”). We do not intentionally collect more personal data than described here. However, any additional information you voluntarily or unintentionally disclose will still be governed by this privacy policy. We may also acquire your personal information from third-party service providers or publicly available data sources.

 

We do not collect any special categories of personal data about you, such as details about your race or ethnicity, religion or philosophical beliefs, sexual orientation, political opinions, trade union membership, health information, genetic and biometric data, or information about criminal convictions and offenses.

Links to Other Sites

Our website may contain links to other sites, and we are not responsible for the privacy practices or the content of these third-party websites. This applies even if you accessed the third-party website through a link from our website or if you reached our website via a link from a third-party site. We encourage you to review the privacy policies of any sites you visit to understand their data practices fully. Our commitment is to protect your data and ensure transparency in how we handle your Personal Information.

When We Use Your Data

We use the personal information we collect only in compliance with this privacy policy. Your trust is paramount to us, and we will never sell your personal information to any third party without your proper consent. We utilize your data to provide you with exemplary service and to enhance your experience with us.

 

Primarily, we may use your personal information to assist you with service, partnership, or employment requests. This means that when you reach out to us for any support or opportunities, we have the necessary information to respond effectively. Additionally, we may send you information that we think might interest you, whether through post, email, or other means. These communications could relate to our business, current services, new services, or ongoing promotions. We believe that keeping you informed about what we offer can greatly benefit you.

 

Furthermore, we use your personal information to respond to any inquiries, questions, or concerns you might raise. This ensures that we can provide you with prompt and accurate responses. Analytics plays a crucial role in how we use your data as well. By analyzing the information we collect, we can create databases that help improve your browsing experience and enhance the functionality of our services. For example, we might analyze usage patterns to make our website more user-friendly. Based on your personal preferences submitted to us, we may also send you suggested reading lists tailored specifically to your interests.

 

We share your personal information with trusted service providers or our affiliates for several purposes. These include payment processing, supplementing the information you provide to us in order to offer you better service, account administration, performing statistical analysis, providing marketing assistance, hosting the website, indexing user profile pages and usernames as part of the URL, and offering technical and customer support. These third parties are prohibited from using your Personal Information except for these purposes and are required to maintain the confidentiality of your information.

 

When you place an order on our website, payment processing becomes necessary. To facilitate this, we utilize various third-party payment processors. Your payment will be processed through the payment provider you choose via a secure payment gateway. If you provide us with banking or other payment details, we will use these solely to process payment refunds if necessary. The third-party payment processors we work with also collect, use, and process your information, including payment details, in accordance with their respective privacy policies.

 

To protect the security and integrity of our website, we may monitor your personal information. Under certain circumstances, we may engage a trusted third-party service provider to manage the technical operations involved in hosting the website. We do this so that the website remains secure and works properly all the time.

 

There may be instances where we are legally obligated to share your personal information. This could occur if disclosure is required by law, rule, or regulation or in response to a valid order from a court or authorized government agency. Additionally, we may need to process your personal information for legal and compliance reasons, such as the prevention, detection, or investigation of a crime, loss prevention, or fraud prevention. We may also use personal information to meet our internal and external audit requirements and for information security purposes.

 

Transfer of Personal Information Around the Globe

To support our global operations, we may transfer and access your personal information across geographical boundaries. This includes sharing data with our subsidiaries, affiliates, or service providers operating on our behalf in other countries. These countries may have different data protection laws that may not provide the same level of protection as those in your country of origin. The transfer of personal information broadly refers to any action where information is communicated, moved, accessed, or otherwise sent to another country. Regardless of the destination, this privacy policy will apply to such transfers of personal information.

 

Where necessary and solely to provide the services available on our website to you, we may disclose your personal information to third parties. Such disclosures are limited to the data required for the procurement of services from these parties. Rest assured; we take appropriate measures to ensure the protection of your data when working with these third parties.

 

We are entrusted with the responsibility of using and processing the information or data we collect through our data controllers, which means our business partners. Our operations are governed by the instructions provided by these controllers, ensuring that we remain in compliance with the terms and conditions applicable to processors under the controller/processor binding agreement. This Agreement, entered into with the controllers, along with applicable regulations, guides our data processing activities.

 

Our commitment includes a strict policy not to process or transfer such information to sub-processors (sub-contractors) without the prior written consent of the controller. In situations where general consent has been provided by the controller, we will inform the controller of any new sub-processor involved in the processing of the data. To maintain the integrity and security of the data, we ensure that the same contractual obligations agreed upon with the controller are reflected in our agreements with sub-processors. This means that sub-processors are required to adhere to the same stringent standards of data protection and confidentiality, and we assume full responsibility for their actions or inaction.

 

In compliance with the instructions from the controller, we are committed to deleting or returning all Personal Information or data to the controller upon written request. This action will take place after the end of the provision of services related to processing unless there is a legal obligation or basis for us to retain a copy of such information for further processing. This ensures that the data is not held longer than necessary and is handled according to the regulatory requirements and the controller’s directives.

 

To keep the data safe, we implement appropriate technical and organizational measures that guarantee a high level of security. These measures are designed to protect the data from unauthorized access, alteration, or loss. We are also committed to transparency and accountability. As such, we make all necessary information available to the controller to demonstrate our compliance with our obligations. This includes allowing the controller or an auditor appointed by the controller to conduct audits and inspections. These audits help ensure that our processing activities meet the regulatory requirements and protect the rights of the data subjects.

 

We take a multifaceted approach to data handling. This includes understanding the specific requirements of each data processing task, maintaining clear and open communication with controllers, and ensuring that all parties involved in the processing chain adhere to the established data protection standards.

 

Personal Information of Children

We are committed to protecting the privacy of children and do not knowingly collect any personal information from individuals under the age of 18. We recognize the importance of safeguarding children’s personal data and encourage parents and legal guardians to play an active role in their children’s online activities. If you are under 18, please do not submit any personal information through our websites or services. We strongly advise parents and guardians to monitor their children’s internet usage and to help enforce our policy by instructing their children not to provide any personal information through our platforms without parental consent.

 

We take this matter seriously and have measures in place to address any inadvertent collection of data from minors. If we become aware that a child under the age of 18 has submitted personal information to us, we take immediate steps to delete such information and terminate the child’s account from our databases. This proactive approach ensures that children’s data is not retained in our systems and that their privacy is safeguarded.

 

To further support this effort, we ask that parents and guardians report any instances where they suspect that a child under 18 has provided personal information to us. By promptly addressing these concerns, we can maintain the integrity of our privacy practices and ensure a safe online environment for all users. We remain committed to upholding these standards and continuously improving our practices to protect the privacy of our youngest users.

 

Retention of Personal Information

 

We hold the personal information that you provide us for as long as your account remains active or as long as needed to provide our services. We may retain your data as required to comply with legal obligations, maintain accurate financial records, resolve disputes, and enforce our agreements. This ensures that we can continue to support you effectively and meet our regulatory and legal obligations.

 

If you wish to terminate your account or request that we no longer use your personal information, please contact us. We will take the necessary steps to accommodate your request and ensure that your information is handled according to your preferences.

 

Our policy is to retain your information for no longer than necessary, considering several factors:

 

1. Purpose and Use

We evaluate the purpose and use of your information both presently and in the future. This includes assessing whether it is necessary to store the information to fulfill our contractual obligations or to maintain communication with you.

 

1. Legal Obligations

We consider whether there are any legal obligations requiring us to continue processing your information. This includes record-keeping requirements mandated by relevant laws and regulations.

 

1. Legal Basis

We take into account whether we have a legal basis to process your information, such as the consent you provided.

 

1. Value of Information

We evaluate how valuable your information is, both now and in the future. This helps us determine the relevance of retaining specific data.

 

1. Industry Practices

We adhere to agreed industry practices regarding the retention period of information. This ensures that our practices align with industry standards and best practices.

 

1. Risk, Cost, and Liability

We assess the levels of risk, cost, and liability involved in continuing to hold the information. This includes evaluating potential risks associated with data breaches or unauthorized access.

 

1. Data Accuracy

We consider how challenging it is to keep the information up-to-date and accurate. Ensuring data accuracy is crucial for effective service delivery.

 

1. Relationship Status

We take into account any relevant circumstances, such as the nature and status of our relationship with you. This helps us understand the context in which your information is used.

 

1. Account Activity

The time period in which your account remains active is also a critical factor. We retain your data as long as you are actively using our services.

 

By taking these factors into account, we ensure that your personal information is retained only for as long as necessary, providing you with the highest level of service and compliance with all applicable regulations.

 

Use of Cookies & Similar Technologies

 

Cookies are small data files that are sent from a website to a browser to record information about users for various purposes. These cookies can store user preferences, track user trends, and collect data about user interactions with the website. We use a variety of cookies, including essential, functional, and analytical cookies, each serving a specific purpose.

 

1. Essential Cookies

These cookies are crucial for the basic functioning of our website. They enable core functionalities such as security, network management, and accessibility. Without these cookies, certain services on our website may not be available, and the site may not perform optimally.

 

1. Functional Cookies

Functional cookies enable enhanced functionality and personalization. They can remember your preferences and customize your experience on our website. For instance, they may recall your username or language preferences, making your interaction with our site smoother and more tailored to your needs.

 

1. Analytical Cookies

Analytical cookies help us understand how our website is being used. They collect data on user interactions, such as pages visited, time spent on the site, and any errors encountered. This information is invaluable for improving our website’s performance and user experience. By analyzing these patterns, we can make informed decisions about site enhancements and content adjustments.

 

Social Media Features

Our website may include various social media platforms like Facebook, LinkedIn, and Twitter. These integrations can appear as “Share This” buttons, interactive mini-programs, or other social media features. When you interact with these features, and where we have your consent, they may collect certain information, such as your IP address and the specific page you are visiting on our website. Additionally, these features may set a cookie to enable them to function correctly and facilitate seamless integration with social media platforms.

 

Social media features and widgets can be hosted directly on our website or by a third party. Your interactions with these features are governed by the privacy policy of the respective company providing them. It is important to understand that when you use these social media integrations, your data may be shared with these platforms, and their privacy practices will apply.

 

By incorporating social media features, we aim to enhance user engagement and provide a more interactive experience. However, we also recognize the importance of privacy and data protection.

 

Safety of Your Personal Information

 

BookQuill prioritizes the security of your personal information and has implemented robust security practices and procedures to protect it from unauthorized access, use, or disclosure. Our commitment to data security is reflected in multiple layers of protection measures, ensuring that your data remains secure at all times.

 

1. Controlled, Secure Environment

We secure the personal information you provide on our computer servers, which are maintained in a controlled, secure environment. This environment is designed to prevent unauthorized access, use, or disclosure of your data. By employing state-of-the-art security technologies and protocols, we ensure the integrity and confidentiality of your information.

 

1. ISO/IEC 27001:2013 Compliance

All our information security processes comply with the ISO/IEC 27001:2013 standard. This internationally recognized standard specifies the requirements for establishing, implementing, maintaining, and continually improving an information security management system (ISMS). Compliance with this standard demonstrates our commitment to adhering to best practices in data security.

 

1. Confidentiality Agreements

Every employee and service provider working with us has signed a confidentiality agreement. These agreements explicitly state that they will not disclose any personal information without the user’s explicit authorization. This legal binding ensures that all personnel handling your data understand the importance of confidentiality and comply with strict data protection protocols.

 

1. Third-Party Access

Your information will not be made available to any third party unless specified in this privacy policy or unless we have obtained your prior written consent. We restrict third-party access to your data to ensure it is only shared under secure and controlled circumstances.

 

1. Secure Online Job Management System

Whenever applicable, all documents submitted to us are managed through a secure online job management system. This system ensures that the documents can only be accessed by service professionals directly working on your assignment, safeguarding your data from unauthorized access.

 

Personal Information for Payments

 

We take the security of your payment-related Personal Information very seriously. When you make a payment through our services, we collect and process the necessary payment details to complete the transaction. This includes information such as your credit card number, billing address, and any other details required for processing your payment securely.

 

1. SSL Encryption

When processing payment-related Personal Information, we use Secure Socket Layer (SSL) encryption. This encryption technology ensures that your payment information is secure during transmission, preventing unauthorized interception.

 

1. 256-bit SSL Encryption Signed by VeriSign

To further protect your credit card information, all online transactions are conducted using a secure 256-bit SSL encryption signed by VeriSign. This high-level encryption guarantees that no sensitive information is accessible to unknown parties. Additionally, we do not store your credit card information, thereby reducing the risk of fraudulent charges being made through our systems.

 

By implementing these comprehensive security measures, BookQuill strives to maintain the highest standards of data protection. We continuously review and update our security practices to stay ahead of potential threats and ensure that your Personal Information remains protected. Our ongoing commitment to data security means you can trust us to handle your information with the utmost care and diligence.

 

Thank you so much for visiting our website. If you have any other questions left, according to our privacy policy, please contact us at 1-833-587-7003.