Privacy Policy

Thank you for visiting our website at www.bookquill.com (“Website”). Your privacy is important to us, and Cactus Communications, including its subsidiaries and affiliates (“CACTUS,” “the Company,” “we,” “our,” or “us”) is committed to protecting your privacy whilst providing a personalized and valuable service. Here at CACTUS, we are committed to safeguarding your data while rendering our professional services. This Website comprises a portfolio of services and products offered by CACTUS that operates through various group entities including, but not limited to, entities located in Singapore, India, Japan, China, South Korea, Denmark, the United Kingdom, and the United States. This Privacy Policy governs our data collection, processing, and usage practices. It is designed to allow you to make an informed choice regarding use, access, and collection of your Personal Information.

01 Personal Data That We Collect

We may collect from you your personal data when you provide us with it, for example in response to a survey, when you apply for a job, register for events, register for personalized services, request information about products, use our services, or request customer support. Personal Information such as full name, gender, date of birth, country location, postal address, zip code, job title, company information, e-mail addresses, telephone numbers, commercial information, such as purchase history and referral source, payment information (including bank and other details) billing address, and work and education profile. This data may include IP address, operating system, and browser type. We also collect data relating to your personal preferences with regard to the journals you like to read, your most preferred published papers, etc. (“Personal Information”). We do not intentionally collect more personal data than described here. However, if you at your choice, intentionally or unintentionally disclose some personal data other than the description provided in this paragraph then such data shall continue to be governed by this Privacy Policy. We may also have acquired your Personal Information from a third-party service provider or publicly available data source.

We do not collect any special categories of personal data about you (such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

The Website may contain links to other sites. CACTUS is not responsible for the privacy notices or the content of such third-party websites even if:

1. You accessed the third-party website using links from our Website; or
2. You accessed our Website using links from a third-party website.

02 How We Use Your Personal Data

As Data Controller:

We use the Personal Information we collect only in compliance with this Privacy Policy. We will never sell your Personal Information to any third party without your explicit consent. In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to (a) assist you with service, partnership, or employment request; (b) send to you information that we think may be of interest to you by post, email, or other means; (c) send you marketing communications relating to our business, current services, new services or promotions; (d) respond to an enquiry, question, or concern that you may have raised; (e) perform analytics and create a database to improve your browsing experience and enhance the functionality of our services; or (f) send you on email or by any other means a suggested reading list based on your personal preferences submitted to us.

We may share Personal Information with trusted service providers or our affiliates for payment processing, supplementing the information you provide us in order to provide you with better service, account administration, perform statistical analysis, provide marketing assistance, host the Website, index user profile pages and usernames as part of the URL, technical and customer support. Any third parties receiving your Personal Information from us are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information.

After you place an order on our Website, you may need to make payments for the services you have ordered. In order to process your payments, we use a number of third-party payment processors. Your payment will be processed by the payment provider you choose to process your payment via a payment gateway. If you give us banking or other payment mode details, we solely use such details to process payment refunds, if any, to you. The third-party payment processors we use also collect, use, and process your information, including payment information, in accordance with their respective privacy policies.

To ensure that the security and integrity of the Website is safeguarded, CACTUS may monitor your Personal Information. CACTUS may under certain circumstances engage a trusted third-party service provider for the purpose of managing the technical operations involved in hosting the Website.

We will share the Personal Information, if disclosure was required by law, rule or regulation or was in response to a valid order of a court or authorized agency of government or other legal process. We may be required to process Personal information for legal and compliance reasons, such as the prevention, detection, or investigation of a crime, loss prevention or prevention of fraud. We may also use Personal Information to meet our internal and external audit requirements and for information security purposes.

International Transfer of Personal Information:

To facilitate our global operations, we may transfer and access your Personal Information across geographical borders to our subsidiaries or affiliates or service providers working on our behalf in other countries with different data protection laws that may not be on par with that of the origin country. A transfer of personal information has a broad meaning and occurs when information is communicated, moved, accessed or otherwise sent to another country. This Privacy Policy shall apply even if we transfer Personal Information to countries outside your country.

To the extent that it may be necessary, and solely for the purposes of providing the service available on the Website to you, we may disclose to such third party any of your Personal Information that may be necessary for the procurement of services from the third party.

In cases where personal information would need to be transferred outside of a country where CACTUS operates, towards other jurisdictions, specific requirements may apply for such Transfer to be allowed. We may also transfer personal information to a third party located outside your country of origin without having to implement the above measures if you have given consent to us for the transfer of your Personal Information.

As of now, your Personal Information is being transferred via internet to a third-party service provider Amazon Web Services in either Singapore, India, USA or Japan for hosting/back-up the data on cloud. The data is encrypted at rest and in transit.

By using the services, you expressly agree to the transfers of personal data to third countries where this requires your consent.

As Data Processor:

We shall use and process the information or data we collect through Data Controllers/Controllers (“Business Partners”) as per the instructions given by Controllers and in compliance with the terms and conditions applicable to Processors under the Controller/Processor Binding Agreement entered with the Controllers and applicable Regulations. We agree not to process such information to sub-processors (Sub-contractor), unless prior written consent is sought from the Controller, and in the event where general consent has been given by the Controller, we shall inform the Controller of any new sub-processor. We shall have the same contractual obligations reflected with the sub-processors as agreed with the Controller and assume complete responsibility for the actions and inactions of such sub-processors.

Upon written request from the Controller, we agree to delete or return all the Personal Information or data to the Controller after the end of the provision of services relating to processing, unless there is a legal obligation or basis for us to retain a copy of such information or data for further processing.

In addition to implementation of appropriate technical and organizational measures to ensure an appropriate level of security, we shall make available to the Controller all information necessary to demonstrate compliance with our obligations and allow the Controller or another auditor appointed by the Controller for conducting audits, including inspections, to demonstrate that processing meets the requirements of the Regulation, and ensure the protection of the rights of the data subject.

03 Children’s Personal Information

CACTUS does not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through our websites or service(s). We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this policy by instructing their children never to provide Personal Information through our service(s) or websites without their permission. If you have reason to believe that a child under the age of 18 has provided Personal Information to us through our websites or service(s), please report to us and we will endeavor to delete that information and terminate the child’s account from our databases.

04 Retention of Personal Information

We retain Personal Information that you provide us as long as an account is active or as needed to provide the service(s) or as necessary to comply with our legal obligations, maintain accurate financial and other records, resolve disputes, and enforce our agreements. If you wish to terminate your account or request that we no longer use your Personal Information, please contact us.

We will retain your information for no longer than necessary, taking into account the following:

1. the purpose(s) and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future);
2. whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation);
3. whether we have any legal basis to continue to process your information (such as your consent);
4. how valuable your information is (both now and in the future);
5. any relevant agreed industry practices on how long information should be retained;
6. the levels of risk, cost, and liability involved with us continuing to hold the information;
7. how hard it is to ensure that the information can be kept up to date and accurate;
8. any relevant surrounding circumstances (such as the nature and status of our relationship with you); and
9. the time period your account remains active.

05 Use of Cookies & Similar Technologies

Cookies are data files that are sent from a website to a browser to record information about users for various purposes. We use cookies, including essential, functional, and analytical cookies. For further information on how we use cookies, please see our cookies policy.

06 Social Media Features

Our Website may include integrations with social media sites, such as Facebook, LinkedIn, Twitter, and ORCID, the “Share This” button, or interactive mini- programs. Where we have your consent, these features may collect your IP address and which page you are visiting on our Websites and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Websites. Your interactions with these features are governed by the privacy policy of the company providing them.

07 Security of Your Personal Information

CACTUS has put in place the following security practices and procedures to protect your Personal Information from unauthorized access, use, or disclosure:

• We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure
• All our Information security processes are ISO/IEC 27001:2013 compliant.
• All our employees and service providers have signed confidentiality agreements where they have undertaken that they will not make any Personal Information available to anyone, unless authorized in writing by the user.
• Personal Information will not be made available to any third party, except as provided herein or by obtaining your prior written consent.
• Wherever applicable all documents submitted are managed through a secure online job management system; the documents that are sent to us can only be viewed by service professionals working on your assignment.
• Payment-related Personal Information:
  • The site uses Secure Socket Layer (SSL) encryption when accepting payment- related Personal Information, to ensure that your payment-related Personal Information is secure.
  • In order to protect your credit card information, all online transactions are conducted using a secure 256-bit SSL encryption signed by VeriSign. Encryption ensures that no information is accessible to unknown parties. CACTUS hereby undertakes not to store your credit card information, thereby reducing the possibility of fraudulent charges being made by CACTUS.